Shipping policy

SHIPPING POLICY

Last Updated: December 21, 2024

Thank you for shopping with Darwin & Rose! This Shipping Policy outlines how and when we ship your made-to-order products.

  1. Order Processing & Production

    • Each item is made to order once your purchase is complete.
    • Typical production time is 2–7 business days, though it may vary during peak seasons or holidays.

  2. Shipping Costs

    • United States: We offer free shipping on all orders delivered within the U.S.
    • Canada: Shipping rates vary depending on the product and will be calculated at checkout.
    • Additional international destinations may be available soon; please contact us if you have questions about shipping outside the U.S. or Canada.

  3. Shipping Times

    • Domestic (U.S.): Once production is completed, shipping typically takes 3–10 business days.
    • Canada: Delivery timelines depend on the product and carrier. Most orders arrive within 7–21 business days after production.
    • Please note that shipping times are estimates and can vary due to factors such as customs delays, weather, or carrier issues.

  4. Tracking Your Order

    • As soon as your order ships, you will receive a confirmation email with tracking details.
    • You can track the shipment directly from the link provided or by using the tracking number on the carrier’s website.

  5. Customs & Duties (Canada)

    • For Canadian orders, any customs duties, import fees, or brokerage charges are the responsibility of the customer.
    • We are not liable for delays caused by customs clearance.

  6. Address Accuracy

    • Please ensure your shipping address is correct at checkout. We are not responsible for items shipped to an incorrect address provided by the customer.
    • If you need to update your address, contact us immediately at support@darwinrose.com or call 424-322-1712. Address changes may not be possible if the order has already gone into production or shipped.

  7. Lost, Stolen, or Damaged Packages

    • If your package is marked as delivered but not received, or if it arrives damaged, please contact us at support@darwinrose.com. We will do our best to assist with filing a claim or finding a suitable resolution.

  8. Changes & Updates

    • We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date.

  9. Contact Us

    • If you have any questions regarding shipping, feel free to reach out:

By placing an order with Darwin & Rose, you agree to the terms and conditions of this Shipping Policy. Thank you for choosing us to create your made-to-order pieces!