Privacy policy

Darwin & Rose Privacy Policy

Last Updated: December 21, 2024

This Privacy Policy describes how Darwin & Rose, LLC (“Darwin & Rose,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from darwinrose.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date above, and take any other steps required by applicable law.

1. How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information about you from a variety of sources to provide the Services. The information that we collect and how we use it may vary depending on how you interact with us. In addition to the specific uses below, we may also use the information we collect to:

  • Communicate with you.
  • Provide and improve the Services.
  • Comply with legal obligations.
  • Enforce our Terms of Service.
  • Protect or defend our rights and those of our users or others.

a. Information We Collect Directly from You

Information you submit through our Site or Services may include:

  • Basic Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing/shipping addresses, payment confirmation, phone number, email address.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items viewed, placed in cart, or on a wishlist.
  • Customer Support Information: Any information or messages you provide through our Services (e.g., live chat, contact forms).

Some features of the Services require providing us with certain information. You may elect not to provide it, but doing so may limit your ability to use certain features.

b. Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device and browser details, IP address, pages or products viewed, and other analytics, typically gathered through cookies, pixels, or similar technologies. For details on Shopify-related cookies, visit Shopify Legal – Cookies.

c. Information We Obtain from Third Parties

We may obtain information about you from third parties, such as:

  • Vendors and Service Providers (e.g., Shopify, payment processors).
  • Marketing or Advertising Partners helping us deliver targeted ads or measure performance.

We treat all information obtained from third parties according to this Privacy Policy, but are not responsible for the accuracy of data provided by third parties or their own policies or practices.

2. How We Use Your Personal Information

Depending on how you interact with our Site and Services, we may use your personal information for purposes such as:

  • Providing Products and Services:

    • Processing payments, fulfilling orders, sending notifications about purchases, returns, and exchanges.
    • Creating or maintaining user accounts.
    • Facilitating product reviews.

  • Marketing and Advertising:

    • Sending promotional communications about our products or services.
    • Customizing advertising on darwinrose.com and other websites.

  • Security and Fraud Prevention:

    • Detecting, investigating, or taking action regarding possible fraudulent or illegal activity.
    • If you believe your account has been compromised, please contact us at support@darwinrose.com or call 424-322-1712.

  • Communicating with You:

    • Providing customer support and responding to inquiries.
    • Improving and personalizing our Services.

3. Cookies

We use cookies and similar technologies to:

  • Power and improve our Site and Services (e.g., remembering preferences, running analytics).
  • Help us understand user interactions to optimize performance.
  • Permit third-party service providers to tailor services, products, and advertising.

For more information, see Shopify’s Cookie Policy.

4. How We Disclose Personal Information

We may share or disclose your personal information with third parties in the following circumstances:

  • Service Providers & Vendors:

    • To help operate our Site and Services (IT management, payment processing, shipping, analytics, customer support).

  • Business and Marketing Partners:

    • To advertise our products or services.

  • Affiliates:

    • Within Darwin & Rose, LLC, if necessary for internal business purposes.

  • Legal Compliance & Protection:

    • To comply with legal obligations (e.g., responding to subpoenas).
    • To protect or defend our rights, the Services, or the rights of others.

  • Business Transactions:

    • In the event of a merger, acquisition, financing, or bankruptcy.

In the past 12 months, we have disclosed the following categories of personal information for the purposes set out above:

  • Identifiers (e.g., contact details, order/account info)
  • Commercial Information (e.g., order details, shopping information)
  • Internet or Similar Network Activity (e.g., Usage Data)

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

5. User-Generated Content

If you submit product reviews or other user-generated content to any public area of our Services, that content will be accessible to the public. We are not responsible for the privacy or security of information you make publicly available, and we cannot guarantee that other users will not misuse the information you share.

6. Third-Party Websites and Links

Our Site may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties, and this Privacy Policy does not apply to any third-party sites. We encourage you to review the privacy policies of those sites before disclosing any personal information.

7. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at support@darwinrose.com, and we will promptly delete it.

8. Security and Retention of Your Information

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We retain your personal information only as long as needed for the purposes outlined in this Privacy Policy, or as otherwise required by law, to resolve disputes, or enforce agreements.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Accessing or Correcting your personal data.
  • Deleting your personal information, subject to legal and contractual constraints.
  • Opting Out of certain processing or marketing communications.

If you are a California resident, you may have specific rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure or deletion of your personal data. We will not discriminate against you for exercising any CCPA rights. To exercise these rights, contact us at support@darwinrose.com or call 424-322-1712.

We may request information to verify your identity before processing certain requests.

10. Complaints

If you have a complaint or concern about how we handle your personal information, please contact us at support@darwinrose.com or 424-322-1712. You may also have the right to file a complaint with your local data protection authority if you are dissatisfied with our response.

11. International Users

We may transfer, store, and process your personal information in the United States or other jurisdictions where our service providers are located. If you reside in the European Economic Area (EEA) or the United Kingdom, we rely on recognized legal mechanisms (e.g., Standard Contractual Clauses) to lawfully transfer your personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or you wish to exercise your rights:

Darwin & Rose, LLC
2801 Ocean Park Blvd #1140
Santa Monica, CA 90405
United States

By using our Site or Services, you acknowledge that you have read and understand this Privacy Policy.