How do I place an order?
- Select your desired item and add it to your cart.
- Proceed to checkout and fill in your shipping and payment information.
- Proceed to checkout and fill in your shipping and payment information.
Which payment methods do you accept?
- Major credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- PayPal
- Apple Pay
- Google Pay
Can I change or cancel an order?
Contact us as soon as possible if you need to make changes or cancel.
Once production begins, changes or cancellations may not be possible.
Once production begins, changes or cancellations may not be possible.
How long does it take to ship my order?
Each item is made to order and typically takes 2–7 business days to produce. After that, it ships out and usually arrives within 3–10 business days in the U.S.
Do you offer free shipping?
Yes. We provide free shipping within the United States. Shipping to Canada varies by product and is calculated at checkout.
How do I track my package?
Once your order ships, you’ll receive a tracking link via email. Use it to check your order’s status any time.
What is your return policy?
You have 30 days from delivery to return items in brand-new condition. For details and steps to initiate a return, see our Return Policy.
My item arrived damaged or incorrect—what do I do?
Contact us with a photo and your order details. If confirmed, we’ll resend the correct item or issue a refund—your choice.
Can I customize or personalize an item?
Not at this time. All items are made to order but are not customizable.
How do I contact you for support?
Reach out via our Contact Form, live chat, or email us at support@darwinrose.com. Our phone line is also available at 424-322-1712.